All reservations for Polar Express require full payment at the time of booking the reservation.
Polar Express 2020 ONLY - Change Policy: Polar Express reservations may be modified up to 7 days prior to the original date of travel. Please note that permitted modifications are subject to availability and are limited to making changes within the 2020 Polar Express season only (valid November, 2020 to January, 2021). Cancellation Policy: Cancellations for Polar Express train only or Polar Express packages are fully refundable, provided you cancel the reservation and obtain a cancellation number at least 7 days prior to the date of travel. Cancellations made less than 7 days prior to the date of travel will be non-refundable, and your payment will be forfeited. Reservations booked within 7 days of travel are immediately non-refundable.
Polar Express 2021 ONLY - Change Policy: Polar Express reservations may be modified up to 7 days prior to the original date of travel. Please note that permitted modifications are subject to availability and are limited to adding guests to the reservation or making changes to the travel dates (new dates must be in the 2021 Polar Express seasonvalid November, 2021, to January, 2022). Cancellation Policy: Cancellations for Polar Express train only reservations are non-refundable, and cancellations for Polar Express packages are subject to a 50% cancellation penalty. Polar Express cancellations are considered to be a reduction to the number of guests or a cancellation of the entire reservation.
Polar Express tickets will be available for will-call pickup on the evening of the trip at the Grand Canyon Railway Depot in Williams, AZ. Guests are encouraged to arrive early to enjoy the events before the Polar Express train departs for the North Pole, and tickets must be picked up a minimum of 30 minutes prior to the scheduled train departure. Polar Express tickets are non-transferable and the person picking up the tickets must match the name on the reservation (photo identification is required for pickup).
Rollaways or cribs are available upon request. Please note all room types will not accommodate a rollaway and/or crib; please refer to room type description. Rates and taxes are subject to change without notice. Please note that special requests are not guaranteed; however, they will be noted and honored when possible.
Group reservations for Polar Express packages that include 10 or more rooms can be made by contacting Group Sales at 800-843-8723. If you are booking more than 19 Polar Express train tickets only, please contact Central Reservations at 888-848-3511. This site should only be used for reservations of up to 19 train only passengers, or a maximum of 9 rooms/packages for the same person on the same dates and at the same hotel/lodge. Reservations booked via this site that are considered to be a Group are subject to cancellation.