All reservations for Polar Express require full payment at the time of booking the reservation.
Polar Express Change Policy: Polar Express reservations may be modified up to 7 days prior to the original date of travel. Please note that permitted modifications are subject to availability and are limited to adding guests to the reservation or making changes to the travel dates (new dates must be within the same Polar Express season valid November to December annually). Cancellation Policy: Cancellations for Polar Express train-only reservations are non-refundable, and cancellations for Polar Express packages are subject to the forfeiture of 50% of the deposit. Polar Express cancellations are considered to be a reduction to the number of guests or a cancellation of the entire reservation.
Polar Express tickets will be available for will-call pick up on the evening of the trip at the Grand Canyon Railway Depot in Williams, AZ. Guests are encouraged to arrive early to enjoy the events before the Polar Express train departs for the North Pole, and tickets must be picked up a minimum of 30 minutes prior to the scheduled train departure. Polar Express tickets are non-transferable and the person picking up the tickets must match the name on the reservation (photo identification is required for pickup).
Rollaways or cribs are available upon request. Please note all room types will not accommodate a rollaway and/or crib; please refer to the room type description. Rates and taxes are subject to change without notice. Please note that special requests are not guaranteed; however, they will be noted and honored when possible.
Polar Express Groups does not book Polar Express Train or Packages for large parties. If you are booking more than 9 Polar Express train-only tickets or require more than 9 Polar Express Packages, please contact Central Reservations at 888-848-3511. This site should only be used for reservations of up to 9 Polar Express train-only passengers, or a maximum of 9 rooms/packages for the same person on the same dates and at the same hotel/lodge. Reservations booked via this site that are considered to be a Group (more than 9 hotel rooms at Grand Canyon Railway Hotel under the same person) are subject to cancellation.
Polar Express Groups is only able to assist with 10 or more rooms at the Grand Canyon Railway Hotel; please contact Group Sales at groups-gcr@xanterra.com.
For more information about our Polar Express Charter Train (The Ultimate Polar Express Experience), please continue our The Ultimate Polar Express Experience webpage.
