Policies (Except Polar Express)
All reservations for Grand Canyon Railway require full payment at the time of booking the reservation. If your plans change, you may modify your reservation up through the day prior of your original date of travel. Changes are subject to availability and subject to the current applicable rates and restrictions for the new dates, classes of service, packages, etc. If you must cancel your reservation, you may receive a full refund of the payment provided you cancel the reservation and obtain a cancellation number at least 72 hours (3-days) prior to the date of travel. Cancellations made less than 72 hours prior to the date of travel will be non-refundable and your payment will be forfeited. Reservations booked within 72 hours are immediately non-refundable. Tickets must be picked up a minimum of 30 minutes prior to the scheduled train departure from the Grand Canyon Railway Depot in Williams, AZ. We recommend picking up tickets at least 1 hour before departure. Grand Canyon Railway tickets are non-transferable and the person picking up the tickets must match the name on the reservation (photo identification will be required for pickup). Failure to arrive on the scheduled arrival date will result in cancellation of your reservation and forfeiture of your deposit.
The Polar Express Policies
All reservations for Polar Express require full payment at the time of booking the reservation. If your plans change, you may modify your reservation up to 7 days prior to the original date of travel. Please note that permitted modifications are subject to availability and are limited to adding guests to the reservation or making changes to the travel dates (new dates must be in the same Polar Express season). Cancellations for Polar Express train only reservations are non-refundable and cancellations for Polar Express packages are subject to a 50% cancellation penalty. Cancellations are considered to be a reduction to the number of guests or a cancellation of the entire reservation. Polar Express tickets will be available for will-call pick-up on the evening of the trip at the Grand Canyon Railway Depot in Williams, AZ. Guests are encouraged to arrive early to enjoy the events before the Polar Express train departs for the North Pole and tickets must be picked up a minimum of 30 minutes prior to the scheduled train departure. Polar Express tickets are non-transferable and the person picking up the tickets must match the name on the reservation (photo identification will be required for pickup).
Rollaways or cribs are available upon request. Please note all room types will not accommodate a rollaway and/or crib; please refer to room type description. Rates and taxes are subject to change without notice. Please note that special requests are not guaranteed; however they will be noted and honored when possible.
Group reservations (20 or more train seats; 10 or more rooms) can be made by contacting Group Sales at 800-843-8723. This site should only be used for Reservations of up to 9 train-only passengers, or one room up to four adults maximum and /or five people per room for the same person on the same dates and at the same hotel/lodge. Reservations booked via this site that are considered to be a Group are subject to cancellation.